Maintenance

Our systems and units work around the clock and still achieve an availability of almost 100%. In order to maintain this undisturbed operation for a very long time, regular preventive maintenance is a considerable advantage. Especially with moving parts such as: fans and hard disks, it can lead to problems due to dirt, depending on the environment. This can be very easily prevented by regular maintenance. Our highly qualified service team is available on request 24 hours a day, 7 days a week. For each Voxtronic hardware or software, a Service Level Agreement (SLA) can be completed.

Service contract – Service-Level-Agreement

To ensure proper operation of equipment, systems and components of Voxtronic throughout the entire life cycle, there is a service concept available to agree on a Service Level Agreement (SLA) with different services. The services of the contractor shall ensure that the facilities, systems and components remain operational over the duration of the service contract and maintain the agreed reliability values and other quality specifications.

  • Maintenance
  • Repair
  • Standby Service
  • Support
  • Spare Parts

 

We would be happy to advise you on which services you will benefit most from.

Maintenance software

In software, maintenance is usually done remotely or even on-site. This includes, among other things, software updates or analysis and cleanup of databases, log files, etc.

These measures are just as relevant for safety as they are for non-stop operations.

Maintenance hardware

This includes the maintenance of your entire Voxtronic solution (software and hardware). All software components as well as hardware parts are checked according to the maintenance protocol, cleaned, possibly exchanged, expendable replaced, wiring checked, mechanically and thermally controlled and kept up to date by software. Of course, this is done on-site and if desired outside your operating hours or in a inspection window.

Thus, your Voxtronic solution reaches a long service life and your investment retains its value.

Repair

Even if we put the highest emphasis on the quality and reliability of our software and hardware, unforeseen problems can occur. Therefore we offer you the possibility to conclude a Service Level Agreement (SLA) for your Voxtronic solution. The execution of the repair work serves to restore the complete operational readiness and takes place depending on the fault classification. This can be done via remote access or on-site, also replacement or loaner devices are available on request.

Warranty extension

We make sure that you always have your expenses in view. The warranty extension prevents additional service costs:

  • Protection against unexpected costs even after expiry of the statutory manufacturer’s warranty
  • Free replacement of the device in case of warranty

 

For a fraction of the purchase price, you will enjoy protection and safety for years to come.

More Information

Brochure Voxtronic Service