The cooperation with our customers does not end with the installation or commissioning, of course we offer you extensive support services. Our experts will assist you over the phone, remotely or on-site to maximize the value of your Voxtronic solution.
To ensure proper operation of equipment, systems and components of Voxtronic throughout the entire life cycle, there is a service concept available to agree on a Service Level Agreement (SLA) with different services. The services of the contractor shall ensure that the facilities, systems and components remain operational over the duration of the service contract and maintain the agreed reliability values and other quality specifications.
We would be happy to advise you on which services you will benefit most from.
The fast telephone assistance of our specialists is paramount for us. Each call will give you a unique ticket number. If your concern can not be clarified immediately, you have the opportunity to query the status with your ticket number at any time.
The standby service is an extended support hotline which is available on request 24 hours a day, 7 days a week. Standby service can, of course, be combined with other services. You will receive a ticket number for each request in order to determine the status.
Most queries can be solved fast and easy if our specialists can track your problem directly on the screen. For this we use modern and secure tools. Upon request, we also use your individual application for remote diagnosis.